I forgot my login information during the login process. What should I do?
If you forget your login information, please contact our customer service or your relationship manager with your identification documents readily available on hand. Once your identity is verified, we will change your username/login email as requested.
I know my username and password, but I can't login. What should I do?
If you are having trouble logging in with your username and password, please try the steps below:
1. Make sure that:
No typos in your username and password.
You've entered your full email address. For example, '[email protected]' instead of 'username@gmail.'
Turn off the Caps lock.
Your keyboard is in the correct language.
2. If the measurement above still fails to resolve the issue, refresh your browser, and try to log in again.
3. Check your internet connection and ensure that you are properly connected.
4. If the issue persists, you can contact our customer service to reset the login information for you.
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