UTGL

If you're having trouble uploading pictures of your identity proof, try these troubleshooting tips:

Try uploading the original photo instead of an edited version. Edited photos (with iPhoto, Photoshop, etc) may cause the upload to fail.

Check the photo format. Try only uploading the picture file in JPG, PDF, PNG 

Check the size of the photo. We recommend uploading images under 25 MB.

Make sure you're using the latest version of your browser.

If the issue persists, please do not hesitate to contact our customer service.

- Try uploading the original photo instead of an edited version. Edited photos (with iPhoto, Photoshop, etc) may cause the upload to fail.
   
- Check the photo format. Try only uploading the picture file in JPG, PDF, PNG 
  format.
   
- Check the size of the photo. We recommend uploading images under 25 MB.
   
- Make sure you're using the latest version of your browser.
   
- If the issue persists, please do not hesitate to contact our customer service.

I can't upload pictures/documents of my identity proof during the KYC process. What should I do?

KYC/Upload Picture

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