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Pending charges

What are pending charges? How long can the charges be pending? How can I cancel a pending charge?

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Written by Support

What are the pending charges?

Pending charges are approved purchases or card pre-authorization that merchants have not yet cleared and posted to the card. When a charge is under 'Pending' status, this means:

  • The charge is going through a process in between payment networks, your trust account, and the merchant itself.

  • The amount of the pending charges will be deducted from your available credit, hence lowering your card account limit.

  • Charges will only be applicable to your card once the pending charge is posted to your balance.

How long does a pending transaction take to post?

The amount of time it takes for a payment to be posted depends on the time the merchant needs to process the payment. The pending period could be between 1-30 days.

How can I cancel a pending charge?

You can cancel a pending charge by contacting the merchants who placed the charge as the first point of contact if you wish to cancel your pending charge.



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