I haven't received the mobile verification code yet. What should I do?
If you failed to receive the mobile verification code via SMS, please troubleshoot with the following guidelines:
The phone number may be incorrect.
Verify if the phone number you registered under your account matches the number you are currently using. Alternatively, you can change your phone number to the one you wish to receive the message under 'Personal Information' under 'My Profile.
The service provider may have blocked the message.
You may have reported this type of notification message or email as junk information.
SMS: Contact your carrier to stop such information from being blocked.
The verification message may have been blocked by your phone.
Check your SMS blocklist settings. Go to Messaging > Blocked, touch the three-dot menu, and see if the message is in the blocked message list.
You may have a poor network connection.
In some cases, the server may not be able to send the verification message due to factors like poor network signal reception or an unreliable carrier's network. Please wait for a while and try again later to obtain the verification code.
I haven't received the email verification code during the sign-up process. What should I do?
Please click on the 'Send again' button if you failed to receive the email verification code during the sign-up process.
If the issue persists:
Check your spam or junk email filter to ensure that emails from UTGL aren't in this folder. If so, add the @utgl.io> email domain to your email account's safe senders list.
Make sure that you have entered the correct email.
Furthermore, contact your ISP (Internet Service Provider) to ensure that they aren't blocking any email traffic coming from UTGL.