I haven't received the email/sms verification code during the sign-up process. What should I do?
Please wait 1 minute and click 'Send me a new code' under the 'Verify' option if you failed to receive the email verification code during the sign-up process.
Make sure that you have entered the correct email.
Make sure to check your spam folder in your inbox.
Furthermore, contact your ISP (Internet Service Provider) to ensure that they aren't blocking any email traffic coming from UTGL.
The phone number may be incorrect.
The verification message may have been blocked by your phone.
The service provider may have blocked the message.
You may have a poor network connection.
If you still do not receive an SMS/verification code, please contact our customer service for assistance.
