UTGL

On-Site Pick Up allows you to physically pick up your assets from a designated location. This option is ideal for those who prefer to have direct control over their assets. This guide includes information and details on how to withdraw assets via On-Site Pick Up on UTGL platform.

Please follow the steps below to ensure that your withdrawal instruction (On-Site Pick Up) is processed correctly:

Go to 'Maintenance' from Quick Actions or from Overview.

Select ‘Currencies’ under 'Hong Kong Account' or 'US Account'/'SG Account' under 'Offshore Account'.

Select 'On-Site Pick Up', and click 'Continue'.

Select your preferred pick-up location and recipient on the subsequent page, and click 'Continue'.

*If you would like to designate or add a new recipient, please expand the menu and click 'New Recipient'.

On the maintenance instruction form that follows, please select the account from which you would like to withdraw your cash, enter the amount, and other optional information. Once complete, click 'Submit'.

*Please make sure to enter a whole number (no decimals) for the pick-up amount.

Next, you will enter a withdrawal instruction confirmation page. Please review the instructions to avoid any errors. Once all information is confirmed to be accurate, click 'Confirm' to proceed. If not, click 'Back' to go back and re-enter the correct information.

Following your confirmation, you are required to verify your identity. As the verification page shows up, click 'Send Code'. Then enter the authentication code you received via SMS for verification purposes, and click 'Confirm'.

1. Go to 'Maintenance' from Quick Actions or from Overview.
 
2. Select ‘Currencies’ under 'Hong Kong Account' or 'US Account'/'SG Account' under 'Offshore Account'.
 
3. Select 'On-Site Pick Up', and click 'Continue'.
 

4. Select your preferred pick-up location and recipient on the subsequent page, and click 'Continue'.
 
 
 *If you would like to designate or add a new recipient, please expand the menu and click 'New Recipient'.
 

5. On the maintenance instruction form that follows, please select the account from which you would like to withdraw your cash, enter the amount, and other optional information. Once complete, click 'Submit'.
 
 *Please make sure to enter a whole number (no decimals) for the pick-up amount.
 
6. Next, you will enter a withdrawal instruction confirmation page. Please review the instructions to avoid any errors. Once all information is confirmed to be accurate, click 'Confirm' to proceed. If not, click 'Back' to go back and re-enter the correct information.
 
7. Following your confirmation, you are required to verify your identity. As the verification page shows up, click 'Send Code'. Then enter the authentication code you received via SMS for verification purposes, and click 'Confirm'.

8. Your withdrawal instruction will be placed once a direction reminder appears. Please save or print it for future reference.

Be sure to arrive at the designated pick-up location during the hours specified on the direction reminder. The recipient will need to bring a valid form of identification, such as an ID card or passport, to present to the contact person.

Sign the Cash Receipt Acknowledgement Form to pick up your cash.

1. Be sure to arrive at the designated pick-up location during the hours specified on the direction reminder. The recipient will need to bring a valid form of identification, such as an ID card or passport, to present to the contact person.
 
2. Sign the Cash Receipt Acknowledgement Form to pick up your cash.

If you have any questions or issues, please feel free to contact UTGL customer service for assistance.

Steps