UTGL

What should I do if the exchange quote fails to generate?

If the quote for the exchange instruction failed to generate, please follow the steps below:

Return to the Exchange page, click 'Quote Again', and try again.

1. Refresh the 'Exchange' page.
2. Return to the Exchange page, click 'Quote Again', and try again.

If the problem persists, please click 'Start Over' to restart the quoting process.

What should I do if my exchange instruction fails?

You may experience errors during the exchange process when there is high volatility in markets.

In this case, please try the following options to complete your exchange instruction.

'Quote Again' to discard the current exchange operation and start all over again.

Press 'Quote Again' again after a few minutes.

- 'Quote Again' to discard the current exchange operation and start all over again.
- Press 'Quote Again' again after a few minutes.

If the issue persists, please get in touch with your relationship manager for assistance.

<a href="https://help.utgl.io/en/articles/5765462-exchange" target="_blank">Instructions on exchanging foreign currencies on UTGL platform</a>

<a href="https://help.utgl.io/en/articles/5765458-faqs-on-exchange" target="_blank">FAQs on Exchange</a>

What should I do if the exchange quote failed to generate? What would happen if my exchange instruction failed?

Exchange issues

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